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?	Responsible for customer-related services through the entire inquiry/order process, such as pricing, purchasing, customer PO, PO follow up, delivery, invoicing, to meet customers’ satisfaction
通過整個詢價/訂單流程，如價格、采購、客戶訂單、PO跟進、發(fā)貨、發(fā)票等，負責客戶相關服務，滿足客戶的滿意度;
?	Act as point of contact to assigned customer(s) via e-mail, fax, phone calls, exercising judgment within specification of standard practices. Addresses customer issues and ensures on time delivery;
通過電子郵件、傳真、電話等方式與指定的客戶進行聯(lián)系，并在標準規(guī)范中進行判斷。解決客戶問題，確保準時交貨
?	Responsible for customer complaint process and ensure timely responses to customers and provide monthly summary report;
負責客戶投訴流程，確保及時回復客戶，并提供月度總結報告
?	Provides administrative assistance to Sales Team members as requested
按要求向銷售隊成員提供協(xié)助
?	Assist to help and develop other team members;
協(xié)助其他團隊的成員
?	Backup for the team members to handle customers during their absence. 
做好團隊同事休假期間的后備支持工作
?	Act as the first customer contact person to handle customer inquiries, interpret the customer needs, timely pass the information to the responsible partners for proper efficient response; 
作為客戶詢問的第一聯(lián)絡人， 理解客戶需求， 并及時與各相關責任方溝通信息以確?？蛻粜枨笤诘谝粫r間得到響應
?	Perform independently the daily order operation to assigned customers for different order modules/ product resources and different chemical characters; Track feedback from transportation or warehousing service providers/ suppliers/ carriers/ logistics etc. to ensure timely order delivery; Communicate timely with customers on delivery status; Provide feedback to the relevant sales personnel regarding order status and/or changes; 
獨立完成日常各模式及各類產品的訂單操作 ；跟蹤運輸及倉庫等各環(huán)節(jié)以保證貨物的按時交付；及時與客戶溝通訂單狀態(tài)；對相關銷售及時反饋訂單狀態(tài)及變動 
?	Check customers' credit status according to established policies / practices and communicate with customers to settle credit issues; 
檢查客戶信用狀態(tài)，與客戶溝通解決信用問題
?	Collect, document and consolidate customers' problems/ complaints according to defined procedure; Initiate coordination with the relevant personnel such as sales, logistics, warehouse, finance, to solve problems and to ensure the necessary corrective actions taken in accordance with serving standards; follow up complaint settlement, such as return/exchange cargo, compensation, supporting documents; Alert supervisor/sales supervisor any unmet customer needs; 
按流程收集，歸檔，集中客戶意見/投訴；積極與銷售，物流， 倉庫， 財務等相關人員協(xié)調并確保后續(xù)解決方案的合規(guī)妥善實施；跟蹤投訴的處理如退換貨,補償及相關文件的提供；若有未能滿足客戶要求的需提醒主管/銷售主管